policies

        Covid-19 Policies

 

TEMPORARY CANCELLATION / RESCHEDULING POLICY

This temporary cancellation/rescheduling policy will remain in effect until we are no longer under the executive orders for Covid-19 as set forth by the Governor of Georgia.  After that date, our normal cancellation/rescheduling policy will resume. 

  • Please take your temperature on the morning of your appointment.  If you are running a temperature over 99F, or exhibiting symptoms of Covid-19, please call immediately and reschedule your appointment.  There will be no penalty for late rescheduling by 9:00AM on the morning of your appointment if you have an elevated temperature or are exhibiting symptoms of a contagious condition.  Please let us know before operating hours so that we may have a chance to fill the appointment.  Rescheduling must be within six weeks of the original appointment, otherwise it is considered a cancellation, and the full fee for the new appointment must be pre-paid. Exception: If you are still considered contagious or too ill to receive therapy after six weeks, please provide a doctor’s note, and we will reschedule you for a second time within six weeks without penalty. There are no refunds given for canceled or rescheduled appointments after 9:00AM or missed appointments (no shows).  

  • If you have been exposed to someone with Covid-19, you will need to reschedule.  Our normal policies apply: Appointments may be rescheduled once with a minimum of 24 hours’ notice or by noon on Friday for Monday appointments. If a client needs to reschedule more than once, a fee of 50% the value of the appointment will be charged for the rescheduling. Rescheduling must be within six weeks of the original appointment, otherwise it is considered a cancellation, and the full fee for the new appointment must be pre-paid. There are no refunds given for canceled or missed appointments.

  • Be sure to check your booking confirmation email and appointment confirmation text and VERIFY THE APPOINTMENT TIME/DATE TO AVOID ERRORS OR SCHEDULE CONFLICTS!! There are no refunds given for canceled or missed appointments.

  

Due to construction, we only have one parking space in the front.  It is reserved for our handicapped clients.  Please park in the rear or to the side of the building. Please allow a few minutes extra to get here.  Construction patterns change daily. 

   

DO NOT ENTER THE OFFICE EARLY FOR YOUR APPOINTMENT. 

COME IN ONLY AT YOUR APPOINTMENT TIME.  

IF YOU ARRIVE EARLY, PLEASE WAIT IN YOUR CAR.  

Clients are spaced in accordance with the orders of the Governor:  ”Allowing only one patron per service provider in the business at any one time…” and “Requiring patrons to wait in their car until service provider is ready…”. 

  

Please do not bring anyone in the building with you.  An aid, parent or guardian (for children under 18 it is required), may accompany a client only if necessary, and they must wear a mask.

  

Please do not bring anything with you that you that is not necessary such as purses, phones, bags, etc.  Leave them locked in your car.  Only bring in your keys, method of payment, and a calendar (or your phone if you need to access your calendar) if you need to schedule future appointments, and a pen if you wish to use your own.  

SILENCE YOUR PHONE UPON ARRIVAL BY TURNING IT OFF OR PUTTING IT ON AIRPLANE MODE.

 

MASKS ARE REQUIRED.  If you do not have one, a mask will be given to you. 

   

Upon arrival, go straight to the restroom and wash your hands with soap for 30 seconds.  If you need to use the restroom, please do so while you are there.  

  

We ask that if you do need to sit down in the waiting room, that you sit only on the leather sofa or chair.  Please do not sit on the upholstered chair, we cannot sanitize it.  We know it is a favorite for some clients, and we apologize for this inconvenience.  

  

In the treatment room, if you need to disrobe, please put your clothes on the chair or tray and not on the coat rack or floor.  

  

After your appointment, if you need to use the restroom again, please be sure to wash your hands again with soap for 30 seconds.  

  

Upon completion of your appointment, we would love to visit like we used to do.  But we are only allowed to have one person in at a time.  Please conduct business quickly so that we can take the next client.  We appreciate your understanding of these new policies. 

       New Client Information

Modifications for Corona Virus are listed above

  • Please save time by downloading, printing, and filling out the New Client Form and bring it in with you on your first visit.  If you are unable to print out the form, please call to let us know in advance (so we know to expect you) and plan to arrive at least 20 minutes prior to your scheduled appointment time in order to fill it out in our office.  If you do not arrive early, the time taken to fill out your form is included within your scheduled appointment time, and will therefore result in a shortened appointment.  Completion of the New Client Form is required for all clients, and we will not perform services without a full health intake. 

  • We endeavor to provide a caring and relaxing environment for your massage experience. We ask that clients' voices be kept at a quiet level.  SILENCE YOUR PHONE UPON ARRIVAL BY TURNING IT OFF OR PUTTING IT ON AIRPLANE MODE.  If you need to be available take a call during your session, please let your therapist know, and put your phone on vibrate. 

  • Out of respect for your therapist and others who may be following you, please refrain from wearing perfume or smoking before your appointment.  We ask that you be clean and free from strong odors such as perfume, smoke, or body odor.  Clients with strong scents may be refused service and will be responsible for payment in full for the appointment.

       Appointments / Cancellation / Rescheduling Policy

 Modifications for Corona Virus are listed above

  • Appointments are an agreement to reserve a portion of available office time.  Please arrive a few minutes early.  We cannot guarantee full service time for late arrivals, and you will be responsible for the full amount of your session. Upon arrival, if you request a shortened service, you are responsible for the full amount of the scheduled service. Your session time includes consultation, assessment, treatment, dressing time, and check in/check out.

  • All appointments require pre-payment in full and are non refundable. There are no refunds given for canceled or missed appointments.  All credit/debit cards will be charged a 5% non refundable surcharge. Clients who have pre-paid for packages will have the full amount of the missed appointment deducted from the package.

  • Appointments may be rescheduled once with a minimum of 24 hours’ notice or by noon on Friday for Monday appointments. If a client needs to reschedule more than once, a fee of 50% the value of the appointment will be charged for the rescheduling. Rescheduling must be within six weeks of the original appointment, otherwise it is considered a cancellation, and the full fee for the new appointment must be pre-paid. Rescheduling for 1/2 day (3-4 hours service) require a minimum of 5 business days’ notice, and full day services (any time over 4 hours) require 10 business days’ notice for rescheduling.

       Online Booking

Online Booking is temporarily disabled due to Corona Virus

All clients are required to prepay in full for appointments, and all appointments are non-refundable.  All credit/debit cards will be charged a 5% surcharge. There are no refunds given for canceled or missed appointments. VERIFY THE APPOINTMENT TIME/DATE TO AVOID ERRORS!!

       Appointment Confirmations

Confirmations are automated texts sent by the computer which accepts only "yes" or "no" for a response.  Please do not respond with any other message or an abbreviated "y" or "n".  Any response other than "yes" or "no" is not accepted by the system.  Your appointment will change color on the computer screen to indicate confirmation or cancellation; responses are not read by a human.  If you need to communicate any additional information, please call the office at 770-834-4599.  

       Children

Modifications for Corona Virus are listed above

Children receiving treatment: Children under the age of 18 are required to have a parent or guardian sign the health intake form and be present for the first appointment.  We prefer that the parent or guardian be present in the treatment room during all sessions for education on the child's therapy.

 

Clients who wish to bring children along for their session:  Children must be well behaved and be able to quietly self entertain during your session.  Please no food or drinks, as spills and messes often occur.  We have bottled water available.  For younger children, please make arrangements for child care.  

       Health Insurance

Some health insurances cover for medical massage therapy.  Advanced Massage Therapies, Inc. does not bill insurance directly.  If your insurance provider covers for therapy, payment in full is expected at the time of scheduling, and it is your responsibility to file with your insurance for reimbursement.  For additional information, click here.

       Gift Certificates 

Temporary Covid-19 Policy by order of the Governor: No walk-ins are allowed.  Please call  to purchase over the phone or set up a time to come in. 
Gift certificates sales are final, and no refunds are given.  They are not redeemable for cash.  Expiration dates are final, so please schedule your appointment well in advance of the expiration date.  If the gift certificate holder would like to exchange for another service, the gift certificate will be exchanged for the dollar amount paid and put toward another service.  Gift certificates must be presented at time of service.  
Missed appointments or cancellations less than 24 hours in advance (or before the close of business on Friday for Monday appointments) will have the full amount of the service deducted from the gift certificate.

       Payment 

Pre-payment for services is required, and is non-refundable.  Pre-payment is assigned to an individual client's account, and is not transferrable to another client.  We accept Visa, Master Card, or Discover, cash, and in-state checks with a valid driver's license matching the address on the check.  We also accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards.  All credit/debit cards will be charged a non refundable 5% surcharge.  Each bank returned check will be charged $30.00.  Additional court, attorney, or collection agency fees may be charged if applicable.

       Corporate Accounts 

Missed appointments or cancellations less than 24 hours in advance (or before noon on Friday for Monday appointments) will be billed for the full fee. Balance is due 30 days from the invoice date.  A $50.00 re-billing fee plus 10% interest will be charged each month until balance due is paid.  All credit/debit cards will be charged a non refundable 5% surcharge.

Gift Certificates are available in our office

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