Appointments are an agreement to reserve a portion of available office time. Please arrive a few minutes early. We cannot guarantee full service time for late arrivals, and you will be responsible for the full amount of your session. Your session time includes consultation, assessment, treatment, dressing time, and check in/check out.
Upon arrival, if you request a shortened service, you will still be responsible for the full amount of the service scheduled. Missed appointments or cancellations less than 24 hours in advance (or before the close of business on Friday for Monday appointments) will be billed at the regular fee. All credit/debit cards will be charged a 5% surcharge.
If an appointment is missed due to a medical emergency, a note from your doctor may be required. Clients who are chronic with last minute cancellations and missed appointments may be required to pre-pay for services. Clients who have pre-paid for packages will have the amount of the missed appointment deducted from the package.
Cancellations for 1/2 day (3-4 hours service) require a minimum of 5 business days’ notice and full day services (any time over 4 hours) require 10 business days’ notice. Cancellations after this time will be responsible for paying the full amount of the scheduled service.
New Client Information
Please save time by downloading, printing, and filling out the New Client Form and bring it in with you on your first visit. If you are unable to print out the form, please let us know in advance and plan to arrive at least 20 minutes prior to your scheduled appointment time in order to fill it out in our office. If you do not arrive early, the time taken to fill out your form is included within your scheduled appointment time, and will therefore result in a shortened appointment. Completion of the New Client Form is required for all clients, and we will not perform services without a full health intake.
A credit card reservation is required for new clients to hold your appointment. Your card will not be charged at time of scheduling. Please bring a valid form of payment with you to your appointment. You may pay by cash, in-state check with with a valid driver's license matching the address on the check, Visa, Mastercard, or Discover on the day of your appointment. Your credit card will not be billed unless you cancel less than 24 hours in advance, or before the close of business on Friday for Monday appointments, or if you do not show up your appointment. All credit/debit cards will be charged a 5% surcharge.
Out of respect for others who may be following you, please refrain from wearing perfume. We ask that you be clean and free from strong odors such as perfume, smoke, or body odor. Clients with strong scents may be refused service and be may responsible for payment in full for the appointment.
We endeavor to provide a caring and relaxing environment for your massage experience. We ask that clients' voices be kept at a quiet level. Please SILENCE your cell phone upon arrival by turning it OFF or putting it on AIRPLANE mode. If you need to be available take a call during your session, please let your therapist know, and put your phone on vibrate.
Children receiving treatment: Children under the age of 18 are required to have a parent or guardian sign the health intake form and be present for the first appointment. We prefer that the parent or guardian be present in the treatment room during all sessions for education on the child's therapy.
Clients who wish to bring children along for their session: Children must be well behaved and be able to quietly self entertain during your session. Please no food or drinks, as spills and messes often occur. We have bottled water available. For younger children, please make arrangements for child care.
Confirmations are automated texts sent by the computer which accepts only "yes" or "no" for a response. Please do not respond with any other message or an abbreviated "y" or "n". Any response other than "yes" or "no" is not accepted by the system. Your appointment will change color on the computer screen to indicate confirmation or cancellation; responses are not read by a human. If you need to communicate any additional information, please call the office at 770-834-4599.
Online Booking is available for select times and services. If you do not see a time or service you wish to schedule, please call the office. A valid credit card is necessary to schedule your appointment. Your card will not be charged at that time. Please bring a valid form of payment with you--see payment options below. Please note: all credit/debit cards will be charged a 5% surcharge. Please carefully read the confirmation email and follow the instructions.
Gift certificates sales are final, and no refunds are given. They are not redeemable for cash. Expiration dates are final, so please schedule your appointment well in advance of the expiration date. If the gift certificate holder would like to exchange for another service, the gift certificate will be exchanged for the dollar amount paid and put toward another service. Gift certificates must be presented at time of service. Missed appointments or cancellations less than 24 hours in advance (or before the close of business on Friday for Monday appointments) will have the full amount of the service deducted from the gift certificate.
Payment is expected at the time of service. Please bring a valid form of payment with you. Pre-payment may be required for a series of scheduled appointments. Pre-paid sessions are assigned to an individual client's account, and are not transferrable to another client. Visa, Mastercard, Discover, cash, and checks with a valid driver's license matching the address on the check are accepted. We also accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. All credit/debit cards will be charged a 5% surcharge. We do not accept American Express. Each bank returned check will be charged $30.00. Additional court, attorney, or collection agency fees may be charged if applicable. For corporate accounts: balance is due 10 business days from the invoice date. A $15.00 re-billing fee plus 10% interest will be charged each month until balance due is paid.
Some health insurances cover for medical massage therapy. Advanced Massage Therapies, Inc. does not bill insurance directly. If your insurance provider covers for therapy, payment in full is expected at the time of service, and it is your responsibility to file with them for reimbursement. For additional information, click here.