Corona Virus Policies
Please take your temperature on the morning of your appointment. If you are running a temperature over 99F, please call immediately and cancel your appointment. There will be no penalty for canceling before 8:30AM on the morning of your appointment if you have an elevated temperature or are exhibiting symptoms of a contagious condition. Please let us know before operating hours so that we may have a chance to fill the appointment. Last minute cancellations and no shows will be billed the full amount of the missed appointment.
Due to construction, we only have one parking space in the front. It is reserved for our handicapped clients. Please park in the rear of the building. Please allow a few minutes extra to get here. Construction patterns change daily.
In order to keep social distancing, please do not arrive early for your appointment. By order of the Governor: ”Allowing only one patron per service provider in the business at any one time…” and “Requiring patrons to wait in car their until service provider is ready…”. Unless you are the first appointment of the day (9:00AM) please remain in your car. We will call you when it is OK to enter the building.
Please do not bring anyone with you. An aid, parent, or guardian may accompany a client if necessary.
Please do not bring anything with you that you that is not necessary such as purses, phones, bags, etc. Leave them locked in your car. Only bring in your keys, method of payment, and a calendar (or your phone if you need to access your calendar) if you need to schedule future appointments, and a pen if you wish to use your own.
Please wear a mask. If you do not have one, a mask will be given to you.
Upon arrival, go straight to the restroom and wash your hands with soap for 30 seconds. If you need to use the restroom, please do so while you are there.
We ask that if you do need to sit down in the waiting room, that you sit only on the leather sofa or chair. Please do not sit on the upholstered chair, we cannot sanitize it. We know it is a favorite for some clients, and we apologize for this inconvenience.
In the treatment room, if you need to disrobe, please put your clothes on the chair and not on the coat rack or floor.
After your appointment, if you need to use the restroom again, please be sure to wash your hands again with soap for 30 seconds.
Upon completion of your appointment, we would love to visit like we used to do. But we are only allowed to have one person in at a time. Please conduct business quickly so that we can take the next client.
Thank you so much for coming. We appreciate your understanding of these new policies.
Modifications for Corona Virus are listed above
Appointments are an agreement to reserve a portion of available office time. Please arrive a few minutes early. We cannot guarantee full service time for late arrivals, and you will be responsible for the full amount of your session. Your session time includes consultation, assessment, treatment, dressing time, and check in/check out.
Upon arrival, if you request a shortened service, you will still be responsible for the full amount of the service scheduled. Missed appointments or cancellations less than 24 hours in advance (or before the close of business on Friday for Monday appointments) will be billed at the regular fee. All credit/debit cards will be charged a 5% surcharge.
If an appointment is missed due to a medical emergency, a note from your doctor may be required. Clients who are chronic with last minute cancellations and missed appointments may be required to pre-pay for services. Clients who have pre-paid for packages will have the amount of the missed appointment deducted from the package.
Cancellations for 1/2 day (3-4 hours service) require a minimum of 5 business days’ notice and full day services (any time over 4 hours) require 10 business days’ notice. Cancellations after this time will be responsible for paying the full amount of the scheduled service.
New Client Information
Please save time by downloading, printing, and filling out the New Client Form and Corona Virus Policies and Liability Release Form and bring with with you on your first visit. If you are unable to print out the form, please let us know in advance and plan to arrive at least 20 minutes prior to your scheduled appointment time in order to fill it out in our office. If you do not arrive early, the time taken to fill out your form is included within your scheduled appointment time, and will therefore result in a shortened appointment. Completion of the New Client Form and Corona Virus Policies and Liability Release Form is required for all clients, and we will not perform services without a full health intake and liability release.
A credit card reservation is required for new clients to hold your appointment. Your card will not be charged at time of scheduling. Please bring a valid form of payment with you to your appointment. You may pay by cash, in-state check with with a valid driver's license matching the address on the check, Visa, Mastercard, or Discover on the day of your appointment. Your credit card will not be billed unless you cancel less than 24 hours in advance, or before the close of business on Friday for Monday appointments, or if you do not show up your appointment. All credit/debit cards will be charged a 5% surcharge.
Out of respect for others who may be following you, please refrain from wearing perfume. We ask that you be clean and free from strong odors such as perfume, smoke, or body odor. Clients with strong scents may be refused service and be may responsible for payment in full for the appointment.
Modifications for Corona Virus are listed above
We endeavor to provide a caring and relaxing environment for your massage experience. We ask that clients' voices be kept at a quiet level. Please SILENCE your cell phone upon arrival by turning it OFF or putting it on AIRPLANE mode. If you need to be available take a call during your session, please let your therapist know, and put your phone on vibrate.
Modifications for Corona Virus are listed above
Children receiving treatment: Children under the age of 18 are required to have a parent or guardian sign the health intake form and be present for the first appointment. We prefer that the parent or guardian be present in the treatment room during all sessions for education on the child's therapy.
Clients who wish to bring children along for their session: Children must be well behaved and be able to quietly self entertain during your session. Please no food or drinks, as spills and messes often occur. We have bottled water available. For younger children, please make arrangements for child care.
Confirmations are automated texts sent by the computer which accepts only "yes" or "no" for a response. Please do not respond with any other message or an abbreviated "y" or "n". Any response other than "yes" or "no" is not accepted by the system. Your appointment will change color on the computer screen to indicate confirmation or cancellation; responses are not read by a human. If you need to communicate any additional information, please call the office at 770-834-4599.
Online Booking is temporarily disabled due to Corona Virus
Online Booking is available for select times and services. If you do not see a time or service you wish to schedule, please call the office. A valid credit card is necessary to schedule your appointment. Your card will not be charged at that time. Please bring a valid form of payment with you--see payment options below. Please note: all credit/debit cards will be charged a 5% surcharge. Please carefully read the confirmation email and follow the instructions.
Temporary Covid-19 Policy by order of the Governor: No walk-ins are allowed. Please call to purchase over the phone or set up a time to come in.
Gift certificates sales are final, and no refunds are given. They are not redeemable for cash. Expiration dates are final, so please schedule your appointment well in advance of the expiration date. If the gift certificate holder would like to exchange for another service, the gift certificate will be exchanged for the dollar amount paid and put toward another service. Gift certificates must be presented at time of service. Missed appointments or cancellations less than 24 hours in advance (or before the close of business on Friday for Monday appointments) will have the full amount of the service deducted from the gift certificate.
Payment is expected at the time of service. Please bring a valid form of payment with you. Pre-payment may be required for a series of scheduled appointments. Pre-paid sessions are assigned to an individual client's account, and are not transferrable to another client. Visa, Mastercard, Discover, cash, and checks with a valid driver's license matching the address on the check are accepted. We also accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. All credit/debit cards will be charged a 5% surcharge. We do not accept American Express. Each bank returned check will be charged $30.00. Additional court, attorney, or collection agency fees may be charged if applicable. For corporate accounts: balance is due 10 business days from the invoice date. A $15.00 re-billing fee plus 10% interest will be charged each month until balance due is paid.
Some health insurances cover for medical massage therapy. Advanced Massage Therapies, Inc. does not bill insurance directly. If your insurance provider covers for therapy, payment in full is expected at the time of service, and it is your responsibility to file with them for reimbursement. For additional information, click here.