policies
New Client Information
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Please save time by downloading, printing, and filling out the New Client Form and bring it in with you on your first visit. If you are unable to print out the form, please call to let us know in advance (so we know to expect you) and plan to arrive at least 20 minutes prior to your scheduled appointment time in order to fill it out in our office. If you do not arrive early, the time taken to fill out your form is included within your scheduled appointment time, and will therefore result in a shortened appointment. Completion of the New Client Form is required for all clients, and we will not perform services without a full health intake.
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We endeavor to provide a caring and relaxing environment for your massage experience. We ask that clients' voices be kept at a quiet level. SILENCE YOUR PHONE UPON ARRIVAL BY TURNING IT OFF OR PUTTING IT ON AIRPLANE MODE. If you need to be available take a call during your session, please let your therapist know, and put your phone on vibrate.
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Out of respect for your therapist and others who may be following you, please refrain from wearing perfume or smoking before your appointment. We ask that you be clean and free from strong odors such as perfume, smoke, or body odor. Clients with strong scents may be refused service and will be responsible for payment in full for the appointment.
Appointments / Cancellation / Rescheduling Policy
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Appointments are an agreement to reserve a portion of available office time. Please arrive a few minutes early. We cannot guarantee full service time for late arrivals, and you will be responsible for the full amount of your session. Upon arrival, if you request a shortened service, you are responsible for the full amount of the scheduled service. Your session time includes consultation, assessment, treatment, dressing time, and check in/check out.
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All appointments require pre-payment in full at time of scheduling and are non refundable. There are no refunds given for canceled or missed appointments. All credit/debit cards will be charged a 4% non refundable surcharge.
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Note: If multiple sessions (not part of a package) are scheduled, we only require that clients pay up front for one appointment at time. When you come for an appointment, your next one is paid for on that day.
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Packages: The full amount of the package must be paid in full at time of scheduling. Clients who have pre-paid for packages will have the full amount of the missed appointment deducted from the package.
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Appointments may be rescheduled once with a minimum of 24 hours’ notice or by noon on Friday for Monday appointments. If a client needs to reschedule more than once, a fee of 50% the value of the appointment will be charged for the rescheduling. Rescheduling must be within six weeks of the original appointment, otherwise it is considered a cancellation, and the full fee for the new appointment must be pre-paid. Rescheduling for 1/2 day (3-4 hours service) require a minimum of 5 business days’ notice, and full day services (any time over 4 hours) require 10 business days’ notice for rescheduling.
Online Booking
Online Booking is disabled until further notice. Please call 770-834-4599 to schedule.
All clients are required to pre-pay in full at time of scheduling for appointments, and all appointments are non-refundable. All credit/debit cards will be charged a 4% surcharge. There are no refunds given for canceled or missed appointments.
Appointment Confirmations
Confirmations are automated texts sent by the computer which accepts only "yes" or "no" for a response. Please do not respond with any other message or an abbreviated "y" or "n". Any response other than "yes" or "no" is not accepted by the system. Your appointment will change color on the computer screen to indicate confirmation or cancellation; responses are not read by a human. If you need to communicate any additional information, please call the office at 770-834-4599.
Children
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Children receiving treatment: Children under the age of 18 are required to have a parent or guardian sign the health intake form and be present for the first appointment. We prefer that the parent or guardian be present in the treatment room during all sessions for education on the child's therapy.
Clients who wish to bring children along for their session: Children must be well behaved and be able to quietly self entertain during your session. Please no food or drinks, as spills and messes often occur. We have bottled water available. For younger children, please make arrangements for child care.
Health Insurance
Some health insurances cover for medical massage therapy. Advanced Massage Therapies, Inc. does not bill insurance directly. If your insurance provider covers for therapy, payment in full is expected at the time of scheduling, and it is your responsibility to file with your insurance for reimbursement. For additional information, click here.
Gift Certificates
Gift certificates sales are final, and no refunds are given. They are not redeemable for cash. Expiration dates are final, so please schedule your appointment well in advance of the expiration date. If the gift certificate holder would like to exchange for another service, the gift certificate will be exchanged for the dollar amount paid and put toward another service. Gift certificates must be presented at time of service. Missed appointments or cancellations less than 24 hours in advance (or before the close of business on Friday for Monday appointments) will have the full amount of the service deducted from the gift certificate.
Payment
Pre-payment for services is required at time of scheduling, and is non-refundable. Pre-payment is assigned to an individual client's account, and is not transferrable to another client. We accept Visa, Master Card, or Discover, cash, and in-state checks with a valid driver's license matching the address on the check. We also accept Health Savings Account (HSA) and Flexible Spending Account (FSA) cards. All credit/debit cards will be charged a non refundable 4% surcharge. Each bank returned check will be charged $30.00. Additional court, attorney, or collection agency fees may be charged if applicable.
Corporate Accounts
Missed appointments or cancellations less than 24 hours in advance (or before noon on Friday for Monday appointments) will be billed for the full fee. Balance is due 30 days from the invoice date. A $50.00 re-billing fee plus 10% interest will be charged each month until balance due is paid. All credit/debit cards will be charged a non refundable 4% surcharge.